East Anglia Design provide website design and development services throughout Suffolk and the UK

FAQs

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Q?

I already have a website and I need it updating, can you help me?

A.

Yes, we would be happy to look at you existing website and give you a quote for updating it. Contact Us and we will be happy to listen to what you would to achieve with a re-designed website.

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Q?

Can I have an e-commerce system for my website?

A.

Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. If you wish your customers' payments to be "cleared on line" we can interface to organisations like PayPal or Sage Pay or whichever third party you wish to use. Read more about ecommerce website design services.

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Q?

Do I need to install any software?

A.

No. Everything is web based.

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Q?

Can I see how many visitors I’ve had to my website?

A.

Yes, we set up all new sites with Google Analytics which records where you visitors are coming from and which pages they looked at, which search engines are being used, and many more interesting web tracking facts which you should find useful for future marketing campaigns.

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Q?

Can I get e-mail with my website?

A.

Yes you can have email. All our sites include 2 email addresses, which come with webmail for accessing your emails wherever you have a web connection.

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Q?

Do you guarantee that my site will always be available?

A.

No web hosting service can guarantees 100% uptime. However, we can say that our servers have had 100% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily.

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Q?

Can you provide all our web design and hosting services?

A.

Yes - we are your one stop company to provide all your web services. No more not knowing who to call if you have problems - we can register your domain name - design your website and marketing materials - provide your web hosting and arrange your email accounts for you.

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Q?

Will everyone see my web site the same?

A.

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars.

However, we design responsive websites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need reevaluation.

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Q?

Am I tied to East Anglia Design for any site maintenance or updates I wish to do once my website is designed?

A.

No once your website is designed it belongs to you and you can commission anyone to update it for you - although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance.

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Q?

Can I update my website?

A.

All East Anglia Design's websites include a content management system as standard giving the website owner of content, images and SEO within the site.

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Q?

Is there any training provided with the Content Management System – CMS?

A.

The Content Management Systems really are very easy to use and do have explanatory notes included which we send to a client. Training is available at your premises where an additional cost is charged.

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Q?

How long will it take for my web site to be designed?

A.

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client. However, in our experience the average time for a website design and build takes between 3-6 weeks.

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Q?

Will we need to have a meeting in connection with the website design?

A.

A meeting isn't always necessary as we have completed many website projects with contact via email and telephone only. We email suggested website designs to a client and receive feedback . We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish. However, we know that some clients will want to meet to discuss their requirements prior to giving the go ahead for a project, and we are are more than happy to meet.

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Q?

Once my website design is completed -what aftersales service do you offer?

A.

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We also offer web master services so that your website need never get out of date

 

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Q?

Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?

A.

You may move your website to another web hosting service at any time although we will charge for works carried out by ourselves for this.

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Q?

In what format should I supply words and photographs about my business for my new website?

A.

It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS Word or similar format. If this is not possible, we can help get your information ready for use on the website.

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Q?

Will my website design be” Search Engine” friendly?

A.

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. All sites are inclusive of Search Engine Optimisation. However,  it is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

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Q?

I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?

A.

You need a professionally developed website, a domain name, and hosting facilities for your website. At East Anglia Design we have website's to serve all budgets, and ensure you get on-line with the minimum of fuss.

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Q?

I hear that there are hidden costs associated with web design services. Is this true?

A.

No. We discuss with you your website requirements and then price accordingly. You will then receive a structured quote with a complete breakdown of the features and costs and once you have placed an order for your website design with us, that price is strictly adhered to. If for some reason your requirements change during the project, any additional costs will be outlined to you and and any further work would not be carried out until written agreement has been reach by both parties.

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Q?

How much will a website cost me?

A.

The cost of a web site varies depending on the site and complexity. A starter web site with just a few static pages would cost around £695 whereas a full E-commerce website with a large number of pages and a CMS system could cost any where between £1,200 and £3000. If you give us a call we will be please the discuss your website design requirements and give you a fixed competitive quotation.

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Q?

What if I do not like the design?

A.

If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with. Only once you are 100% happy with the design will your website start to be built.

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Q?

Do you display any banners or pop-up ads on my website?

A.

Absolutely not! - It's your website and you have total control over the contents and who advertises on it.

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